ABSA failure to refund ****** funds on mobile app.

I had ***** committed on my mobile banking app on 2 September. I was notified of the transactions via sms and immediately contacted ABSA ***** advising them not to allow the transactions to go but they failed to do so.

They refused to refund me the R20655 and I insisted as i had also had troubles with my cell phone screen going black and had to have a VDI portal plugged into the phone before these theft transactions occured. The matter was referred to the repudiation committee and IT department which further declined to refund me the funds that were ****** from my mobile app.

I have since consulted with experts who look into phone hacking at Samsung. They have advised me that the cell phone is an open source with an open operating systems and it is very possible that my cell phone can be hacked remotely. From your cell phone IP addresses can be traced and identified. They can scan your wifi to see what devices and apps are connected.

The Samsung agent who understands hacking of mobiles advised that key loggers or ****mers can use your IP address to use a port scanner to open up apps on your device and can install their spyware remotely to authorise transactions on a mobile banking app. No banking app is impenetrable. AFter the investigation, Bronwyn contacted me to say that a VDI port is only used on a desktop which is not the case at all. A VDI can be used on a mobile to connect you to your desktop. She also advised that ABSA's mobile banking app cannot be hacked. A very arrogant supposition and not true at all for any banking app. I think it is deeply disappointing to know that when you are an innocent victim in all of this that ABSA refuse a refund. Absolutely shocking. I did not and I repeat, not authorise any transactions whatsoever and produced an affidavit. The Head of ABSA ***** Ally Mafunzwaini asked Bronwyn Bell Head of ***** Customer Excellence to further investigate.

ABSA failed to stop these and I now have no life cover (which I have paid into for 15 years )and medical aid as a cancer patient. I am absolutely horrified that ABSA would repudiate a refund to a 64 year old pensioner.