Absa fails where others succeed

An international payment (my salary) was made to my account on the 21st of February 2018. To date (1st or March 2018), it does not reflect in my account.

I've tried calling and emailing the TRIS department, but they have not responded to anything from me since last week and Friday. I find it unacceptable that colleagues banking with other banks had their salaries by Friday, at the latest and that my bank, Absa, can't even tell me the status of the transaction.

The only channel that's had any kind of response has been Facebook, but, of course, that was just a promise to follow up and then nothing else happened.

I've really reached the end of the road with Absa.