CN
Carol N
1 reviews | Active since Apr 2015
31 Jul 2020, 08:33
ABSA FAILS TO SATISFY
on 17th July I filed a complaint to ***,za. I experienced a problem with their online banking whereby my account was debited for two failed attempts to buy electricity when an error message appeared. I received a reply and have received a refund for one of the failed transactions instead of two. I explained clearly what the problem was and cannot understand this oversight. I have sent a further email.
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Absa's replyOfficial
01 Aug 2020, 14:16Dear Carol Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply01 Aug 2020, 14:16
Official
Dear Carol Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,