JD
Jacques D

1 reviews | Active since Jan 2012

29 Jan 2016, 14:23

ABSA fails to get my money and business

I was at first very excited opening a current account with ABSA online that was a very easy process and was very excited to bank with them. Within minutes I had an account number and the only thing next was to submit my FICA documents at the local branch and ordering my bank cards. But this was the problem where all my time was wasted visiting the Walmer Park Port Elizabeth branch, waiting nearly an hour every time, standing in a queu with limited seating together with very frustrated account holders as they clearly believe in having only one teller and two consultants running the whole branch. So after an hour and a call by the consultant that could not help to the \help desk\" I was told that they have 3 portfolios on record and I must come back another day. My response obviously please cancel the opening of my account as I cannot trust a bank starting off with this kind of service and frustration. Oh and the R100 I had to deposit to activate my account is nowhere to be find despite of and EFT that was done from my account with another bank. No thank you ABSA this convinced me of the terrible service you deliver."

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Replies (1)
Absa
Absa's reply29 Jan 2016, 15:35
Official
Hello jacquesdip,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd