ABSA fails to deal with ********** direct debits

I have had unauthorised direct debits going off my account since January 2021. The debit is of unknown origin, for a business/service I have no association with. This is called *****. I contacted the ABSA ***** line and they tell me it is not *****. I am told to visit the bank to stop the direct debit which I did and ABSA cant/wont help stop the direct debit. They expect me to trace the direct debit myself.

I complained in February and the ***** department contacted me and as expected from a useless overrated bank I get no feedback, no resolution. Today for the 4th month I have an unauthorised direct debit with the same details. I have reversed the DD using the app but this issue will carry on until ABSA resolve the issue.

I am most un-impressed with a half baked ABSA app. It tells you the following:

If you suspect the debit order is ********** we recommend you stop the payment instruction before reversing it. Depending on your service provider, a stopped debit order instruction may not stop the debit order. (Then why offer a stop debit order service????) It continues with: To permanently stop a debit order you need to cancel it with the service provider.| (How can I do this if I don't know who it is????? If it is unauthorised it is ***** which you clearly support)

You have until Friday 02 April 2021 to come back to me with a solution or I close all my accounts, including my bond.