1 reviews | Active since Jun 2018
ABSA fails to close credit card account when told explicitly to do so
I went into an ABSA Bank branch to cancel my credit card early in 2018.
I paid in the necessary fees and outstanding amount and believed everything was settled.
To my surprise, I received an email a few months telling me I have an outstanding balance and that I owe them. I have also been handed over to their legal department for an account that WAS SUPPOSED TO BE CLOSED!!!
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd