ABSA FAILS MY SON’S FUTURE

ABSA is inconvenient and ***********. After a complaint I recieved a call from absa and they requested documents and We did send the all documents that were required, and we were promised that the trust fund will be paying in 10 days after 10 days we did email to make a follow up then the consultant changed the statement and say it should take 10 to 15 working days. There after 15 days elapsed, lately we made a follow-up again and we were told that she is waiting for authorisation.until now nothing was paid to my son’s account for school tuition.And we are already late for registration fees and I can’t afford to pay from my pocket since I am unemployed and a single parent.ABSA fails my son’s Future and I don’t know what to do, cause he is willing to further his studies.

And I have just realized that they were supposed to make a monthly payment to us and unfortunately I don’t know why ABSA HR office did not disclose about this information.