TI
TI I
1 reviews | Active since Mar 2009
03 Feb 2020, 18:37
Absa fails
Dear Absa,
I had a problem with my mobile app which required a visit to a branch. Unfortunately the absa branch at Mayville mall Pretoria was the nearest to me and the lady who tried to assist me could not solve my problem and now I can't even access my account via online banking as I could before. From bad to worse, can you please assist these people or send them on training. Also please look at your technology as it's falling way below that of other banks.
Can you please assist and get someone that have proper knowledge of your systems to assist. Another visit to a branch will not be possible.
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Absa's replyOfficial
04 Feb 2020, 12:58Dear Therone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply04 Feb 2020, 12:58
Official
Dear Therone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,