MM
Martin M
1 reviews | Active since Apr 2019
11 Apr 2020, 10:09
ABSA Failing Us!!
So ABSA closed most branches and is not allowing us to reverse transactions of above R250 using our app or internet banking only to take more hours or even days to reverse a transaction? This is very poor! Don't get me wrong, I love ABSA but now reality getting irritated because to reverse a debit order doesn’t even take me 5 minuets!!!!
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Replies (2)MM
Martin M's updateReviewer Update
11 Apr 2020, 10:51So still no word from ABSA, I stayed on the line this morning till my airtime ran out, I am so livid right now. Like why put a service that doesn’t even take 5 minutes on my app or internet banking to your snail pace email system? We are not being respected as I would have done this no longer than 5 minutes. Ill start settling my things and leave this ABSA!!!!
#AllBranchesNearMeClosed
#EmailTirnAroundPathetic
#NoCallWhatSoEver
#FinishedMyR60AirtimeWaitinfForAssistance
#AllBranchesNearMeClosed
#EmailTirnAroundPathetic
#NoCallWhatSoEver
#FinishedMyR60AirtimeWaitinfForAssistance
MM
Martin M's update11 Apr 2020, 10:51
Reviewer Update
So still no word from ABSA, I stayed on the line this morning till my airtime ran out, I am so livid right now. Like why put a service that doesn’t even take 5 minutes on my app or internet banking to your snail pace email system? We are not being respected as I would have done this no longer than 5 minutes. Ill start settling my things and leave this ABSA!!!!
#AllBranchesNearMeClosed
#EmailTirnAroundPathetic
#NoCallWhatSoEver
#FinishedMyR60AirtimeWaitinfForAssistance
#AllBranchesNearMeClosed
#EmailTirnAroundPathetic
#NoCallWhatSoEver
#FinishedMyR60AirtimeWaitinfForAssistance
Absa's replyOfficial
14 Apr 2020, 08:06Dear Martin Mabitsela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Apr 2020, 08:06
Official
Dear Martin Mabitsela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care