ABSA failing to reverse my cashsend transactions

I send a cashsend to someone and to asked for my cashsend to be reversed as the the recipient was unable to get into the chat wallet, now more than 3 months later, my money has not reflected in my account. I sent the recipient another cash cash send and she is still unable to access both funds as she is unable to get to a branch at the moment. I even laid a complaint and thought my matter would be resolved by now but this not materialised either.