ABSA failing to help their clients.

I app**** for a payment holiday with absa as i'm not able to make money out of my transportation business of which the car is financed by them, I app**** on the 24th-03-2010 even today they haven't reponded. When you call they make you hold for a long time then they hang up. I'm really dissaponted they are not helpful and they don't care about their clients. The next thing they'll wanna debit but they agreed with the government to help their clients but they're not doing that!!!!