Absa FAILING to close accounts?

On 15 September I went in to the Vaal Mall Absa branch to close my credit card account. I stated to the consultant that I am closing the account, on which she phoned the card division, then told me I need to pay a settlement amount of R126,62.

On 17 September I made the EFT payment to the settlement amount!!! (DO YOU UNDERSTAND THIS AT ABSA???)

The account is STILL NOT closed! Really????

Now, due to the INCOMPETENCE and LACK OF SERVICE AT ABSA, they are expecting me to make ANOTHER account settlement BECAUSE THEY COULD NOT DO THEIR JOBS! AGAIN today I received an sms stating: "...regrettably we have not received the overdue amount..."

I will NOT pay another settlement amount because YOU did not process the account closure in time!!!

#unacceptable!!!