Absa failed to render the service I pays for

I have a car insurance with absa, which I am paying very well and I have never claimed before, o Friday the 21st I was nearly hijacked, I pressed the panic button more than 100 times, nobody got back to me, I called on Monday to find out if the panic button is working or not I was transferred from one department to the next, later on a consultant who told2me the query was logged but nothing, Why is the reason for me to pay for the ppl who can't be there for me when I need them the most, I thought the reason for the panic button was to inform you guys when I have problems 🤔 tjooooo I didn't expect this from absa