ABSA Failed to Protect My Account – R94,000 Lost to ***** With No Accountability

I am extremely disappointed with ABSA’s handling of a serious ***** case involving my account.

On 3 November 2025, R94,000 was *****ulently transferred from my ABSA account after I received a vishing call. I did not provide my internet banking credentials, PIN, or OTP to anyone. The caller only mentioned DSTV, yet my online banking was compromised and funds were transferred to another bank.

What is deeply concerning is that: - No SMS, OTP, or ***** confirmation was sent to me for such a large transaction - ABSA did not flag or stop an unusual high-value transfer - The funds were moved instantly with no intervention - ABSA concluded that their systems were not compromised and closed the case - I am now expected to repay money that was ******

This experience has caused severe stress and I no longer feel my money is safe with ABSA. I will escalate this matter to the Banking Ombudsman if it is not resolved.