LD
Lindiwe D
1 reviews | Active since Jan 2024
19 Jan 2024, 22:51
ABSA failed my dad
My dad has been paying monthly premiums for a life cover insurance with ABSA. He passed away on the 12th of January 2024 and I went to submit my claim on the 13th of January with all the necessary documentation, I got a call on the 15th telling me that my claim was denied because my dad had insufficient funds in his account ( less R50 to be precise). I'm so heartbroken and I feel that my dad has been let down by this FSP that he has been using for so long.
I need help. I need answers. How can someone pay premiums for a policy for so long and not reap those benefits when they are actually needed. ABSA has failed me and my dad. I am supposed to be burying the man soon and I have no money to do anything and the whole family is looking to me to make miracles. I have no idea what to do or where to go at this point. Someone please intervene. South Africa please help me appeal to ABSA and their conscience
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Absa's replyOfficial
22 Jan 2024, 11:11Dear Lindiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply22 Jan 2024, 11:11
Official
Dear Lindiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Best regards,