Absa failed me..R21000 taken from my account AUG2019

Hi( absa ***** ref no ***)
On Friday twenty three August this year Twenty one thousand was ********** taken from my account, called absa ***** a while the lady was busy blocking my card more money was being taken. I was told it will take seven days just for someone to be allocated to my case and thirty days for the matter to be investigated.
The funds are currently on reserve meaning it has not been withdrawn by the **********, why is
1)Absa ***** not blocking the funds from being transferred
2) It’s ridiculous that it takes seven days for a consultant to look at my case which gives the ********** time to access to funds in reserve
3) I have been a loyal Absa customer for twelve years and I feel my bank is not taking care of me,how am I supposed to pay my debit orders this month,get to work,eat? I can understand a process has to be followed but no temporary solution was given nor do I feel protected by the very people I have entrusted my hard earned money with. The money IS RESERVED FOR GOODNESS SAKE STOP IT NOW,REFUND ME THEN TAKE YOUR TIME DOING YOUR INVESTIGATIONS.
3) how was Twenty one taken when my limit is Ten thousand
This means all the limits we set on our profiles can be overridden easily !!!!!

I ave not gotten an feedback or email that my case is being looked into????