Absa failed me....again!!

It really concerns me that an organisation such as Absa can have so little concern about customers service or to provide customer assistance and follow-up when explicitly requested. I recently had a query regarding my Absa home owners policy and communicated via email in order to get more information and to try and resolve the query. I initially phoned the Claims desk, logged the query and was told that a contractor will contsct me within 2 days to make arrangements for the repair. But he the wheels came off. No one called and I followed up, just be bombarded by "issues". So I logged the query with ********** and copied ********** and even my "Private Banker" ********** No response and logged again. My private banker was "very helpful" so sent a mail to the same contacts saying please assist (???). All I received was the standard automated reply from Absa, promising "committed to giving you exceptional service" (????). Then a Mirriam Saku did the same as my private banker, also sent a mail to the the same email address, saying "urgently assist the client". Nothing happened. I rep**** to her, asking if they even own telephones at Absa, so that they can actually phone the customer? Lots of publicity from Absa about promises, but at client level...no delivery!! Are people like Gavin Lomberg, Bongiwe Gangeni, Nomkhita Nqweni even aware if this. Total lack of customer service?