ABSA #failed

I requested my settlement amount on 30 March after speaking to Mwabesa*, she advised me of the amount and stated that after 3 working days my credit card would be cancelled.<br> <br> I called in today to confirm if this was done as I received no communication since my payment was made on Wednesday the 30th, to my dismay I find that there is still an outstanding fee of R141* for credit life insurance and facilities which needed to be cancelled along with the credit card. I informed ABSA call centre agent that I was not made aware of this and she advised that I will receive a call within 3 to 5 working days to have this matter looked into, after stressing that I need this to be done ASAP, she gets back to me advising that she will cancel my credit card immediately (requested this via email, no email received since) she then advises me that she will transfer me to the other departments to cancel the life insurance and other fees, after being transferred incorrectly twice after I hung up!<br> <br> This is the reason I'm taking my business elsewhere, If I do not receive relevant feedback regarding my concerns I will take this matter further!<br> <br> I want my credit card closed ASAP without further cost