PN
Phindile N
1 reviews | Active since Nov 2019
12 Jul 2021, 09:39
Absa fail to unblock my cards after 3 attempts.
I would like to raise a complaint with absa,particularly a branch in rustenburg town.
My car was broken into and everything ****** on Monday the 5th july 2021around 18h45. I called the ***** to block my cheque account and credit card. I went to the branch on Wednesday 7th July to unblock them, I was told all has been done and was given new cards, I will be able to do transactions, but I failed. I went back on Saturday, still I couldn't get help. Am at the branch now they are failing me again. Was I wrong by being cautious with my money, am I being punished for this.
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Absa's replyOfficial
12 Jul 2021, 14:32Dear Phindile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply12 Jul 2021, 14:32
Official
Dear Phindile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care