TM
THABANG M

1 reviews | Active since Dec 2017

25 Sept 2020, 15:48

Absa

Was a useless bank. Never has banking become so hard, just to transact in the app is an experience that could be made easier but not at absa. The online banking charges are crazy how. You get charged more money for using the banking app than you do when transacting and alm charges are not aken immediately. At the end of the month you will be in for a surprise with high amounts charged just to use their app. This was such a futile experience never have i ever experienced such. Such useless communication from them and even with the calm centre you shall not get any help as call centre agent are very rude and not helpful at all. My recommendation would be to find somewhere else to bank, somewhere you as a customer will be valued and treated and not taken for a ride.

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Replies (1)
Absa
Absa's reply25 Sept 2020, 16:10
Official
Dear THABANG MOALUSI Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care