Absa extended warranty a *****

<p>Absa does not keep it's promise regarding the Extended Warranty Policy they offer.</p> <p>Please see below my situation and no one has bothered to call me.</p> <p> </p> <p>Good Day,</p> <p>I am utterly dissapointed in the service i am receiving from your company.<br />Yesterday, i took my vehicle to Audi Revonia as it has always been serviced there. It was booked in for some work to be done on it. Wiseman the technician can give you more details.<br />Your employee Thato Mokebisa reporting to Tharushen said that my policy is incorrect because my vehicle's 90 000km service was done late (92 000km) and due to that my policy needs to change.<br />I tried getting hold of the supervisors but was told to leave a message and they will call back. Am still waiting. Your turn around time is scarry considering that customers rely on their vehicles to commute to work.<br />Please see below according to your contract:<br />Page6 - Eligible vehicles must have full service history in place, as per manufacturers specification.<br />Currently the vehicle has full service history at Audi Centre Rivonia.<br />I can't or rather it is not fair to penalise the current ownmer for late service as:<br />-Your Contract does not state that you get penalised for late service.<br />-The vehicle was still serviced by Audi as it was still under service warranty.<br />-I the current owner took ownership of the vehicle at 98000km.<br />Page 8 states that it is my duty to ensure service is up to date off which it is. And it was done at the manufacturer.</p> <p>Thato is contradicting the contract the company sent and i would urgently request that i get contacted to clarify this issue.<br />I need my vehicle.</p>