1 reviews | Active since Apr 2017

01 Jul 2023, 18:56

Absa exorbitant Admin Charges

Absa is a ****, my partner and I changed from FNB to Absa few months back and took Gold Value Bundle. Everything was fine in terms of charges until this month with me. Today I was charged R521 for Admin charges. This is exorbitant and was not part of the transaction fees. How can one jump from R41 in May and to R521 with no difference in transaction fees. Please reimburse my money back into my account or else I take my business else where. You are ******, my partner was charged +-R590 last month and he only became aware of that now when we are comparing fees and for this month it is R750. I need no explanations besides my money back into my account unless if you want to lose customers because I cannot deal with such fees more special in this economy.

0
Replies (1)
Absa
Absa's reply03 Jul 2023, 08:10
Official
Dear Customer

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe