ABSA EXCHANGE RATE ODD?

Dear Customer Thank you for bringing this matter to our attention and we apologise for the inconvenience caused, your reference number is C-***9. Kindly provide us with your ID number and the account number to log a formal complaint for investigation. We would also like to know if the funds were the commission from the foreign bank. We also suspect that you might have withdrawn the funds from the ATM without first asking the branch for the real-time rates. Our disclaimer on the website says the rates are displayed only as an indication and are subject to change and the customers should approach the branch for real-time rates available at the time of exchange. Looking forward to your response.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd