ABSA even worse than expected

So I logged a complaint yesterday about not being able to use my card while in France ... Turns out that the consultant in Feb 2015 did not do his job and log my documents. Went back again today and AGAIN PROBLEM TO SUBMIT DOCUMENTS. And then the *********** staff member of Feb 2015 tries to assist the consultant today. Talk about the blind leading the blind. <br> Come on ABSA can you be more pathetic.