MR
Morne R
1 reviews | Active since Jul 2010
19 Aug 2021, 15:59
ABSA Estates poor service delivery
My parents passed away on 7 Jan 2021 and 7 Feb 2021. In their Will it is said that the cheapest of the four major banks shall be appointed as Executor (ABSA, Nedbank, Standard Bank and FNB). However, the Estate is really small and I offered to be appointed as Executor (as it is literally only their bank accounts that must be closed). Nedbank, Standard Bank and FNB all provided their Letter of Renunciation, but we are still waiting for ABSA Estate's letter of Renunciation.
When I threatened to put the complaint on Hellopeter.com, I received the letter but it was for a completely different estate. I don't even know who the person is.
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Replies (3)0
Replies (3)MR
Morne R's updateReviewer Update
20 Aug 2021, 08:46Thank you very much for your reply to my complaint. I appreciate it and I am looking forward to the information and hopefully the resolution.
Kind regards,
Morne
Kind regards,
Morne
MR
Morne R's update20 Aug 2021, 08:46
Reviewer Update
Thank you very much for your reply to my complaint. I appreciate it and I am looking forward to the information and hopefully the resolution.
Kind regards,
Morne
Kind regards,
Morne
MR
Morne R's updateReviewer Update
20 Aug 2021, 18:06So an ABSA Complaints Consultant rep**** privately to me with a nice copy and paste message. This doesn't help my situation AT ALL!!! It seems ABSA Trust holds a vault of templates that they just copy and paste because, after I received the first copy+paste template apology, I asked for the matter to be escalated. Only to be rep**** with another copy+paste template saying the same thing.
"Please be advised that Absa Trust is aware of the current delays experienced in receiving feedback on the renunciation /registration of new estates. They are attending to administrative backlogs brought on by the operational restrictions they had to deal with over the past year, which has been further affected by an unusually high number of new Estates being reported to us. Please bear with us, your matter is receiving attention and feedback will be communicated to you. Thank you. "
I used to be in Client Services. I can smell BAD BAD BAD Client Services a mile off. And this is it!!!
"Please be advised that Absa Trust is aware of the current delays experienced in receiving feedback on the renunciation /registration of new estates. They are attending to administrative backlogs brought on by the operational restrictions they had to deal with over the past year, which has been further affected by an unusually high number of new Estates being reported to us. Please bear with us, your matter is receiving attention and feedback will be communicated to you. Thank you. "
I used to be in Client Services. I can smell BAD BAD BAD Client Services a mile off. And this is it!!!
MR
Morne R's update20 Aug 2021, 18:06
Reviewer Update
So an ABSA Complaints Consultant rep**** privately to me with a nice copy and paste message. This doesn't help my situation AT ALL!!! It seems ABSA Trust holds a vault of templates that they just copy and paste because, after I received the first copy+paste template apology, I asked for the matter to be escalated. Only to be rep**** with another copy+paste template saying the same thing.
"Please be advised that Absa Trust is aware of the current delays experienced in receiving feedback on the renunciation /registration of new estates. They are attending to administrative backlogs brought on by the operational restrictions they had to deal with over the past year, which has been further affected by an unusually high number of new Estates being reported to us. Please bear with us, your matter is receiving attention and feedback will be communicated to you. Thank you. "
I used to be in Client Services. I can smell BAD BAD BAD Client Services a mile off. And this is it!!!
"Please be advised that Absa Trust is aware of the current delays experienced in receiving feedback on the renunciation /registration of new estates. They are attending to administrative backlogs brought on by the operational restrictions they had to deal with over the past year, which has been further affected by an unusually high number of new Estates being reported to us. Please bear with us, your matter is receiving attention and feedback will be communicated to you. Thank you. "
I used to be in Client Services. I can smell BAD BAD BAD Client Services a mile off. And this is it!!!
MR
Morne R's updateReviewer Update
09 Sept 2021, 11:21UPDATE:
I received the Renunciation Letter today. Thank you.
I received the Renunciation Letter today. Thank you.
MR
Morne R's update09 Sept 2021, 11:21
Reviewer Update
UPDATE:
I received the Renunciation Letter today. Thank you.
I received the Renunciation Letter today. Thank you.