Absa Estates Division - simply not up to the task

My dealings with Absa regarding my late parents' estate have been most frustrating.

There is so much confusion within the division, and to make matters worse, they simply do not respond - despite repeated follow-ups.

Surely consumers should expect a competent team who are able and equipped to deal with complex estate matters, especially considering the people who are at the mercy of the bank are grieving the loss of loved ones.