JM
Johan M
1 reviews | Active since Aug 2021
25 Aug 2021, 14:07
Absa Estate management
Never in my life have I experienced such poor and inefficient service from a bank. My sister passed away in June 2021. I reported to the Intake and NDE departments. I received no feedback or progress in any form till now. I have to phone and be put on hold for 20 min plus. She banked with ABSA for almost 40 years and this is the level of service you provide. Extremely disappointed and so glad I do not bank with you
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Absa's replyOfficial
25 Aug 2021, 17:01Dear Johan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply25 Aug 2021, 17:01
Official
Dear Johan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,