CB
C B
1 reviews | Active since Apr 2021
03 May 2021, 13:11
ABSA Estate Intake.. Worst is not even the correct word to describe the pathetic service.
My grandmother passed away in January 2021, we have been trying to get a letter from ABSA so that we can change the executor of the estate as ABSA will not be doing the estate as it is too small. We have been talking to Melanie Bekker (worst service ever) she just does not answer her phone or does her work, we have now lost the claim on the funeral policy due to Melanie Bekker not doing what she is suppose to doe. we have lodged complaints at Head Office but no luck at all. not me or any of my family or friend will EVER recommend ABSA to anyone. Hopefully someone at ABSA will respond to this, Most pathetic service ever from a bank.
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Absa's replyOfficial
03 May 2021, 14:11Dear Chan De Beer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply03 May 2021, 14:11
Official
Dear Chan De Beer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
CB
C B's updateReviewer Update
05 May 2021, 08:41And to date still no response. Melanie Bekker is still not returning any calls or answering her phone or e-mails and this after the branch manager asked her to sort this out, i don't understand how she is capable of getting away with not doing her work, when you look on Hello Peter almost every second complaint is about Melanie Bekker, why not employ someone who actually does not give you a bad reputation? it is now 3 month that Melanie just does not care about doing anything, looks Like ABSA are quick to take money from customers but when it comes to customer service they don't give a damn. Is ABSA going to pay back the funeral policy that was no lost due to Melanie Bekker not doing what she is suppose to do? It would only be fair that ABSA pays this to the customer, they can claim it back from Melanie Bekker as it is her lazy attitude that causes losses not just to customers but also to ABSA. I will never ever recommend that anyone does any business with ABSA. Pathetic, disgusting, lazy, worst service ever. I really hope Melanie is never in the situation where she losses a loved one and still need to struggle with pathetic service from a bank.
CB
C B's update05 May 2021, 08:41
Reviewer Update
And to date still no response. Melanie Bekker is still not returning any calls or answering her phone or e-mails and this after the branch manager asked her to sort this out, i don't understand how she is capable of getting away with not doing her work, when you look on Hello Peter almost every second complaint is about Melanie Bekker, why not employ someone who actually does not give you a bad reputation? it is now 3 month that Melanie just does not care about doing anything, looks Like ABSA are quick to take money from customers but when it comes to customer service they don't give a damn. Is ABSA going to pay back the funeral policy that was no lost due to Melanie Bekker not doing what she is suppose to do? It would only be fair that ABSA pays this to the customer, they can claim it back from Melanie Bekker as it is her lazy attitude that causes losses not just to customers but also to ABSA. I will never ever recommend that anyone does any business with ABSA. Pathetic, disgusting, lazy, worst service ever. I really hope Melanie is never in the situation where she losses a loved one and still need to struggle with pathetic service from a bank.