ABSA Estate Department still blqmes covid-19 for backlog after 2 years.

ABSA has a funny way of treating customers. Since June 2022 my mom and her attorneys submitted documents from Masters iffice that declared my mom as an executor of my father's estate but to date we haven't even be able to receive any positive feedback from them. They keep on updating their system that they waiting for information from the attoneys but not send anything to the attorney. Is only when you call that the consultant tells you about this info. Masters have ordered the bank to release some funds while they busy doing some investigations if it takes time but they refused and said they don't work like that we should wait for 21 working days, we are on the 3rd cycle of 21 working days and my mom and siblings are struggling to even buy a bread which put a strain on me financially. The kids are owing school fees and they always humiliate them at school which gibes them stress and their performance is dropping. I don't know what one should do to make sure that this bank takes clients seriously. To think that next month is a year since my dad passed away and my mom needs to have a cleansing ceremony according to our tradition but how will 1 do that without money?

The Polokwane stuff are so rude and not considerate at all, they keep telling my mom they want to make sure my dad doesn't have other kids outside which is not their job but masters job which the master of high court did hence the letter of authority was issued but to them to humiliate a widow and cause her more pain is what they love the most.

Please hello peter assist me.