HS
Heidie S

1 reviews | Active since Aug 2019

16 Aug 2019, 14:17

ABSA ESTATE DEPARTMENT - KHARABO

16 AUGUST 2019, AT 13:29 I PHONED IN TO ENQUIRE ABOUT MY LATE HUSBAND ACCOUNT, ALTHOUGH HE PASSED AWAY IN MARCH 2019 THEY STILL DEDUCTED INSTALEMENT EVERY MONTH FROM MY ACCOUNT AND ACCOUNT BEEN SETTLED BY ESTATE. I SPOKE TO KHARBO IN THE ESTATE DEPARTMENT TO ENQUIRE AN ITEMIZED BILL AND WHY THEY STILL DEDUCTING THE INSTALEMENT VERY MONTH. SHE WAS THE MOST RUDE LADY TO DEAL WITH, HER TONE OF VOICE I DID NOT APPRECIATED AND SHE WAS VERY ATTITUTED WITH ME. I REQUESTED HER MANAGER NUMBER AND SHE GAVE ME A NAME AMANDASON WITH PHONE NR: *** BUT NO ANSWER NOR A ANSWERING MACHINE TO LEAVE A MESSAGE TO REPORT ABOVE. I WILL NEVER EVER DEAL WITH ABSA AGAIN.

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Replies (1)
Absa
Absa's reply16 Aug 2019, 16:09
Official
 Dear Client,
  
 Thank you for bringing this matter to our attention and taking my call for information required . We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
 Vanessa Crowe
 Specialist case Manager 
 Customer Value Management