LW
Lamece W
1 reviews | Active since May 2022
26 May 2022, 15:44
ABSA = ESKOM!!!! Total Failure
I app**** for and was approved for a Gold Credit Card. I received an sms that I would be sent a R250 Dis-chem voucher within 30 days. After the 30 days passed I have been emailing them ( to no avail) calling the useless call centre. They immediately transfer you while you are still talking - taking me back to the useless department that transferred me initally. I will stop payment on my credit card and they will call for payment and I will then say " Oh so now you know how to get to me"
Sick of poor service delivery!!! Failing like Eskom!
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Absa's replyOfficial
27 May 2022, 08:31Dear Lamece Williams Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa's reply27 May 2022, 08:31
Official
Dear Lamece Williams Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Best regards,