ABSA ERROR - MY NIGHTMARE (STILL)

Absa is costing me dearly every day and they just ignore me. Below is my original mail to them and after no reply I have written three more mails and visited the branch three times also without joy. This is to warn other clients of Absa disgusting behaviour. My letter below.

Hi there,

I wish to bring to your attention some rather confusing and concerning findings I've made in my bank statement.

I make reference specifically in this email to two errors on your part as I see it. The first being one whereby you apparently incorrectly charged the wrong amount for various withdrawals where you thought they were POS withdrawals when in fact they were ATM withdrawals. Im not certain how you got to your new amount to debit off my account or indeed how far back you went, but you did a Head Office "journal adjustment" of R170 you on the 16th of this month with the only reference being "SAS WDL FEE COR".

I see you did send me an SMS informing me of a correction in charges. I thought it would be in my favour, and I only received the sms yesterday the 17th July.

Furthermore, I not been aware of this as I was on a hike and this brought my account close to empty and causing me more issues as I tried paying for stuff and then incurred your R10 declined penalty. All this and notwithstanding that I had already been charged R455.50 in bank charges.

In summary, by no mistake of mine, have I been embroiled in your accounting errors and this in turn has not only cost me your correction fees and declined penalties, but also embarrassed me at a restaurant when I tried to pay and it was declined and also cost me time and last minute phone calls to people to assist me.

The second issue I have is that you keep on declining my payments when there is in fact funds available to cover the purchase. Once again, this causes embarrassment and I incur the R10 "declined" penalty. It's self evident that I am correct by just perusing my bank statement.

I am a new client of Absa and frankly like your initiatives but this issue has shaken my trust a little and I would like to see how it's dealt with here as I was an innocent bystander in this comedy of errors by Absa on my account. I would like for Absa to stand for its errors and return the Journal correction and also return all the incorrectly taken declined penalty fees it has taken. Then as a sign of good faith and as an apology, remove the banking fees and charges of R455.50, as clearly it was incorrect. "