JM
Jean-Paul Moodie

1 reviews | Active since Dec 2009

28 May 2017, 21:46

ABSA error costs me approx. R1500. Ignores multiple e-mails and calls after error.

<p>An ABSA error, when instructing the the bond attorney, results in me having to pay approx R1500 in additional attorney fees.</p> <p> </p> <p>All attempts to query this with ABSA results in either, emails getting ignored by both consultants and their ********** e-mail. Multiple telephone queries result in being directed or transferred to either a permanent busy tone or just continuous ringing.</p> <p> </p> <p>Its been just shy of a week and I can't get someone to respond to my query.</p> <p> </p> <p> </p>

0
Replies (2)
Absa
Absa's reply29 May 2017, 12:04
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply29 May 2017, 14:22
Official

Thank you