LM
Lerato M
1 reviews | Active since Jun 2015
29 Dec 2024, 20:41
Absa Error 013
I'm trying to pay Discovery Medical Scheme which is an Absa Listed Beneficiary but whenever I do so even after triple checking that I've entered the correct details, it gives me the "Error 013- Please enter Valid Beneficiary Account number" yet you can't even edit the account/ branch number and the account number Discovery gave me is the same one that's on your system!!
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Absa's replyOfficial
30 Dec 2024, 12:03Dear Lerato Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply30 Dec 2024, 12:03
Official
Dear Lerato Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Best regards,