ABSA Ermelo - Pathetic Service

My two uncles and I are signatories for a Club Account and we received communication via SMS for the need to do FICA Verification. When the doors opened at 08:30 at Ermelo ABSA we were already in the queue to enter. We sat at the Enquiries section of the Bank and a tall young man ( Did not see his Name Tag) was directing customers to the various cubicles. When our turn came the lady that assisted us called this Tall young man to come and assist us. He checked our ID smart cards and Proof of Residence documents and when he saw my ABSA Savings account Statement he refused to proceed and assist me as he said I need to get another form of Proof of residence . This does not make sense as the statement was generated at the very branch in the morning. ABSA Management needs to 1. Train your staff on Customer Relations Skills. 2. Train your staff on how to navigate your computer system as this is the reason behind us not being helped because your staff do not know the procedure for FICA Verification on Club Accounts. 3. Invest on an efficient Queue Management System . Please check your CCTV footage for the 25th April 2024 from 08:30 until 10:00 and see the mediocrity that your clients are subjected to :-(