ABSA ENJOYS *****ING

I Have never been so disgusted in a bank in my whole life!

My car is through Absa Finance, and I have had an account with them since 2017 with my car. Covid Hit. I haven't received a salary since March, Lost my Job in August, and I have spent Time and Money constantly contacting Absa Car Finance to ensure my account is okay. Emails have never been rep**** to, to which, I receive phone calls saying I owe money, but I opted in for payment Relief. I was never told that I was aceepting or any of the above.

Fast forward to Aug, Oct and Nov payments.

In August, I spoke to the RUDEST and ENTITLED Consultant who basically refused to help me. She constantly wanted to end the call, or make comments to me.

Now to my actual issue. I made a payment arrangement in Oct for the END OF OCT on my account for R1500+, and the moment I got paid, I sent R2000 to ABSA. 2 days later I get another amount debited off my account for R1500. When I called, I was rejected based off the fact that I did not make a payment arrangement, which, I did, the Team Leader continued to tell me that because I didnt make an arrangement, I was debited for the R1500.

INCORRECT! I did my part. I paid more than agreed, now I have literally R4 in my account! I am disgusted that I am basically being ****** when I did my part. I did NOT agree to R3500+ being paid end of Oct. And Absa's response is, "Well, Its not on the system, so.... sorry, no refund"

PROVIDE ME WITH THE RECORDING WHERE I SAY A TOTAL OF R3500 MAY BE PAID AT THE END OF OCT 2020 AND I WILL APOLOGIES ON ALL PLATFORMS, INCLUDING EVERY ONE I SPOKE TO. BUT IF YOU CANNOT PROVIDE ME WITH A RECORDING OF ME AGREEING TO R3500...... THEN I WANT MY MONEY BACK!!!!!!