tM
thobile M

1 reviews | Active since Sept 2012

21 Apr 2017, 14:52

Absa encourages *****

<p>Hi my name is Michael mantengele and would like to report an incident that happened to me </p> <p>A couple of weeks ago someone stole my card and I called in to block it at the absa call centre an agent picked up the phone and I told them to block my card immediately I then advised her that my card had 3 accounts linked onto it. The agent then provided me with a reference number that my card had been blocked and 10 minutes after calling the call centre money was taken out of my account this happened at the beginning of April and was told it would be sorted out till today absa hasn't gotten back to me and my money has not been refunded because of their agents incompetence. Please assist</p>

0
Replies (3)
Absa
Absa's reply24 Apr 2017, 09:17
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

tM
thobile M's update02 May 2017, 17:09
Reviewer Update

Hi

I still haven't received any feedback from absa.

Absa
Absa's reply03 May 2017, 10:45
Official

Still investigating