ABSA ENABLES ***** WITH POOR CUSTOMER SERVICE

Reported a ***** on the 23/03/2026 before the funds could clear, forced to close the card for the 2nd time in a week, contacted the paystack myself after being told by ABSA to wait 20 days for the ***** investigator to contact me, reached agreement with paystack to hold off on payment pending investigation against the merchant, paystack simply requires Absa to send a charge dispute instruction so they can investigate the merchant and refund my money and possibly prevent others from falling victim, phoned Absa ***** line with ref number, customer care and premuim banking, even authorizatiin dept, informed them of paystacks willjngness and even offered to forward email communications with paystack to them, unfortunately nobody seems to have a clue how to do that, instead I get sent from pillar to post while time ticks, all agents are poorly trained, clueless and useless, especially their so called ***** investigators. ABSA have no inclination or competency to deal with *****, in fact they indirectly enable it, while they benefit from bank charges from these transactions. Last year August I lost over R60k due to cyber *****, no telephone contact ever received from the ***** investigator, only an email saying they couldn't recover my money. As an ABSA client you are on your own.