WO
Wessel O
1 reviews | Active since May 2018
02 Sept 2020, 10:08
ABSA: Empty promisses
Absa responded to my complaint recently, but as I expected didn't keep to to their promise to react before "end of business 01/09/20". I have tried several times this morning to contact one Daphne le Grange, but the mails bounced back: Subject: Re: C-***8 Absa has a new 1 star review [ ref:_00D1r1GluM._5005J65YqT:ref ]
Hi Wessel Oosthuizen , my name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-***8 . Feedback will be provided before end of day 01/09/20 . Please feel free to contact me on ***. Alternatively, you can reach me on *** if you are unable to get hold of me on the number provided.
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Replies (2)WO
Wessel O's updateReviewer Update
02 Sept 2020, 11:37Following yesterday's empty promise by one le Grange, I have now received a new one by Refiloe Nqhome. We refer to your complaint with reference number C-***8.
I am currently investigating your complaint and will contact you on or before the 2020/09/08 10:39 AM with further feedback. Why should I believe this?
Yours Sincerely
Refiloe Nqhome
I am currently investigating your complaint and will contact you on or before the 2020/09/08 10:39 AM with further feedback. Why should I believe this?
Yours Sincerely
Refiloe Nqhome
WO
Wessel O's update02 Sept 2020, 11:37
Reviewer Update
Following yesterday's empty promise by one le Grange, I have now received a new one by Refiloe Nqhome. We refer to your complaint with reference number C-***8.
I am currently investigating your complaint and will contact you on or before the 2020/09/08 10:39 AM with further feedback. Why should I believe this?
Yours Sincerely
Refiloe Nqhome
I am currently investigating your complaint and will contact you on or before the 2020/09/08 10:39 AM with further feedback. Why should I believe this?
Yours Sincerely
Refiloe Nqhome
Absa's replyOfficial
03 Sept 2020, 08:55Dear Wessel Oosthuizen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply03 Sept 2020, 08:55
Official
Dear Wessel Oosthuizen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,