Absa employees don’t know their work

#Absa Sandton city #Absa Maponya mall

Absa has bad customer service and their employees don’t know their job

I recently opened an account with Absa at Sandton City and I told the guy that I once had an issue with the bank(Absa Maponya mall) telling me I have duplicate profile and they can’t assist me on that. The guy at Sandton city said he will fix it. It's been a month.The issue still hasn’t been resolved.I can’t use my new account as it has a fica hold.im expecting money on my account and can’t get hold of it. Clearly no one at ABSA knows how to fix this. Next thing I will be left to pay crazy account fees