ABSA employees can't read or do their job

It is a same that this day an age ABSA employees people that can read or honour what has been undertaken, When an application for vehicle finance was approved some idiot could not copy 8 numbers in a row, and they did not deduct the debit orders. After 4 months i called to hear what the problem was, well the agreed if i pay two payments immediately the other two will be added to the end of the terms, this i believe was entered to the system, despite this they call me evert day for the last 6 months to ask about the payment and guess what the idiot that calls can't read what the arrangement is and the idiot that manages him of her can get it entered into the system to stop calling - good luck doing business with these clowns