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francina F

1 reviews | Active since Aug 2018

01 Aug 2018, 09:42

ABSA EMPLOYEES ARE RUDE, IMPATIENT, RATHER ILLITERATE AND MAKE SILLY MISTAKES

I would hereby like to share my horrid experience of inconvenience and utter ignorance of this bank and certain employees. After experiencing an error whilst registering for online banking, i immediately call the relevant department for assistance all to be put through a painful process of being interogated by several agents for call of 42min at my expense which anyway got me nowhere. During this procedure a certain employee ended up locking/placing a pin hold on my card by accidently. I am now inconvenienced as i seldomly get to the bank due to health issues, this is the initial reason i had decided on registering online banking to convenience things but instead everything is one big mess.

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Replies (1)
Absa
Absa's reply01 Aug 2018, 13:40
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you forward me the trouble shooting error you receive when logging unto your inter net banking, please forward the information via private message.

Regards

Claudette