ABSA Employees and Services fails to live up to brand enhancment

Hi Absa, I have a VAF with your company for over 3 years and each month i pay on time. I often receive my monthly statement on the 16th of each month and was due a monthly statement on the 16th October 2018. I had not received same and called your contact center on ***only to be told by a rude consultant to send an email to ********** The consultant did not apologize and acted with no regard to client service. I have sent an email to ********** twice - Thursday 18.10.2018 and Sunday 21.10.2018 and to date received no response or acknowledgment of my email. Please assist as you may have changed the facade of your company but your people are no where near helpful or client centric.

How hard can it be to send a client their statement??????