Absa Employee Slackness

I app**** for Credit Card several days, ago. Received various emails requesting docs. Confirmed via telephone alk was ok. Phoned 22/10, was told that there was old Personal Loan holding my applucation back. Was told it would be escalated to be removed, as this was paid up LONG ago. Phoned 23/10, was told then I had to request paid up letter which will take further 7-10 days. Again, my approved Credit Card application now have to wait, because Absa employees dont to their work