ABSA employee makes an error and it becomes the Clients problem!!! Poor Customer EXPERIENCE

Absa, your team makes a mistake on my vehicle finance, and marks me down as a MISS, which is very hard to imagine as this implies my current surname is my ****en name, WHICH it very clearly is not. And now I have to physically go to a branch to rectify and *********** employees error. Things like this makes me what to just remove ALL my business from ABSA. This is archaic, and an error on the bank's part. Dont your staff know to use the FICA documentation that VERY CLEARLY INDICATE I AM NOT A MISS. The only MISS EDDY is my daughter who is unmarried and has Eddy as her ****en name. I suggest you correct it without further inconvenience on my part.