ABSA EMAIL CONFUSION LEADING TO INACTION

On 10 February 2026 I requested ABSA Card Division for a waiver of my monthly card costs which has been ongoing annually as from 2019 (for a reason I will not go into now). This year on 10 February 2026 I was informed by Boipelo Ramorola (Consultant Customer Services) that the business decided not to continue with the fee waiver. On 12 February 2026 (from the same email address) I requested clarification as to who the "Business" is that decided. I then got replies from Bongi Mabaso and later again from Eva Wamusse that I need to send my replies from my registered email address. The email address which I used in the first place and subsequently IS my registered email address to which I receive my monthly bank statements and the one to which the negative reply was sent to in the first place.

If you phone the contact number supp**** you just get the normal Absa Bank query number with the standard options, not the consultant which supposedly attends to your query. Reference numbers issued are random C-***5, C-***0 which indicate that the person is just happy to step off the case.