ABSA *****eline complaint

Good Day,

I reported a ***** incident in November. ABSA advised that the claim would take 20 working days. I have followed up, as this timeframe has already passed. It was difficult to get hold of the claims handler, Mr. Sibusiso Shongwe, who eventually got back to me after 25 days and advised that the refund would be processed within 3 working days.

We are now 9 days past that timeframe, and I have still not received the refund. I would greatly appreciate it if someone could assist and provide an urgent update on the status of my claim.

Thank you for your attention.

Kind regards,