ABSA electronic division useless

A few months ago I had to resort to hellopeter to get the unwanted replacement credit card sorted and statements provided to me. Absa has still failed to add the credit card to my internet banking, statements sent to me via email are still a problem as my id number does not open it. ********** closed my case without resolution and this is todays email: "Lastly be advised that it is within your legal right to take any matter further should you fill mistreated or not treated fairly as a customer, If you require any other assistance, please e-mail us again at ********** " This is the response I was given after I offered to contact hellopeter because whoever it is cant join my new card number to internet banking. Regards Angie