1 reviews | Active since Oct 2016

21 Oct 2016, 14:33

ABSA: EFT System validations poor incorrect recipent paid now I loose R 3 660,00

<p>I did a payment to an INVESTEC account for a doctor.<br />I had some trouble with this and it went to another ABSA client with the same account number as INVESTEC's!<br />Now Disputes say there is nothing they can do and I must contact the recipient.<br />Obviously I don't know this person and of course they will not devuldge the persons details, yet Ria Bezuidenhout at the Brackenfell branch actually contacted this person during the course of the week and they said they needed to check their statement.<br />Above this the digital department says Disputes overrides them as if avoid the reality that the validations on the EFT is inorrect.<br />I have now had contact with Matshepho Thebehali, Refiloe Nqhome and Reliwe Sharwa (apparently a manager) and I get the same thing.<br />ABSA please sort this out!</p>

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Replies (4)
Absa
Absa's reply24 Oct 2016, 10:21
Official

Dear Leon

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update08 Nov 2016, 12:30
Reviewer Update

Right it is now 2 weeks later and still no money. This is shocking! Once again, between technical support and thin air....... Someone, who is also an ABSA client has scored money and I loose money. ABSA, does this mean you don't care that one client looses money and the other gains as long as it's within your realm???? There must be someone out there that can help................

Absa
Absa's reply08 Nov 2016, 16:56
Official

Dear Leon

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply09 Nov 2016, 16:35
Official

Dear Leon

As per our discussion, i will contact the staff member dealing with your matter to make contact with you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd