ABSA: EFT Reversal dispute

EFT Reversal I erroneously paid the wrong person via EFT today the 25th of January 2019. The account holder contacted me to let me know that the account was closed, and to get the payment reversed. Since this cannot be done with ABSA online, I had to call in, only to be told that this cannot be done as there is a time delay and FNB have to return the monies and the only way I can resolve this is with the account holder. I had spoken to Thabang and Loyiso her supervisor who indicated that he was in a meeting hence his delay. He then informed me that this cannot be done, and I would have to wait 3 weeks. I called the persons whose account that I incorrectly debited only to find out that the account isn't closed however there are outstanding debits sitting there so she cannot pay the monies to me. I contacted ABSA immediately, I am sure that they could have assisted....all I want is the money back to pay the person that I need to pay.....ABSA YOUR SERVICE SUCKS!!! I am totally disappointed in your service to me as a customer